Frequently Asked Questions ("FAQ")

1. What is Happy Pills and what products do you offer?

Happy Pills is a vitamin brand that offers natural supplements designed to support a balanced lifestyle and overall well-being. Our products include 5-HTP Capsules, Ashwagandha, Moringa Capsules, and more. We focus on stress reduction, mood regulation, improved focus, and antioxidant support.

2. Are your products of high quality?

Yes, at Happy Pills, we prioritize the quality of our products. We source our ingredients from reputable suppliers and ensure that our supplements are made with the highest standards. Additionally, our products undergo rigorous testing to ensure their safety and effectiveness.

3. How long does shipping take?

Shipping times may vary depending on your location. We strive to process and ship orders within 1-2 business days. Once your order is shipped, the estimated delivery time is typically between 3-7 business days. Please note that these are general estimates and actual delivery times may vary.

4. What is your refund policy?

Our refund policy is as follows:

  • Claims for misprinted, damaged, or defective items must be submitted within 30 days after receiving the product.
  • For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
  • Claims deemed an error on our part are covered at our expense and will be replaced or fully refunded.
  • If you notice an issue with the products or anything in the order, please contact our customer support team with a photograph and a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund.
  • If your claim is approved and you require a replacement, a new order will be shipped to you within 3 business days. If you request a refund, it will be automatically applied to your credit card or original method of payment within a few workdays.

5. What are the exceptions to your replacement/refund policy?

There are certain situations where we cannot grant a refund, credit your account, or replace a produced product:

  • Wrong Address: If you provide an insufficient address and the shipment is returned to our facility, you will be responsible for reshipment costs.
  • Unclaimed Shipments: Shipments that go unclaimed and are returned to our facility will require reshipment costs.
  • Buyer's Remorse: We do not refund orders for buyer's remorse. Returns or exchanges for products are offered at your expense and discretion.

6. What should I do if I haven't received my refund?

If you haven't received your refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company as it may take some time for the refund to be officially posted.
  3. Contact your bank, as there may be processing time before the refund is posted.
  4. If you have completed these steps and still haven't received your refund, please contact our customer support team for assistance.

7. How can I contact your customer support team?

You can contact our customer support team by visiting our website https://gethappypills.com and navigating to the "Contact Us" page. We are available to assist you with any questions or concerns you may have.